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Faq

Answers to most common questions about products, orders, shipments, and payments.
General questions
Is this official LemonBottle website? Plus

Yes, this is the official LemonBottle webshop for healthcare professionals.

All products listed here are 100% authentic, sourced directly from the brand. You can shop with confidence, knowing you're receiving safe, original products. To verify original LemonBottle product please scan silver QR code on the packaging.

How can I check the price? Plus

You can view the pricing after creating an account and logging in on our website.

How do I create an account? Plus

To create an account, please click on “ORDER” at the top right of the screen. As a new user, select “Create an Account” and follow the registration steps provided.

  • Please note that you will be required to upload a document or certification that verifies you are a licensed medical professional or practitioner.
  • After submitting your registration and documentation, our team will review your application. Once your account has been approved, you will be able to log in and place orders.
Do I need a licence to place an order? Plus

In most countries, LemonBottle products are intended for use by trained professionals. If you're a licensed practitioner, you can place an order directly. If you're not a professional but interested in treatment, we recommend visiting one of our certified partner clinics or academies.

Our team may request proof of qualification before confirming your order.

Order
How do I place an order? Plus

Placing an order is quick and easy:

  1. Add products to your cart
  2. Submit your order at checkout
  3. Pay securely online after confirmation
  4. Your order will be processed and shipped to your address

You'll receive a tracking number once your package is on its way.

What payment methods do you accept? Plus

We accept all major foreign bank cards for secure online payment. Once your order is confirmed, you’ll receive a payment link to complete your purchase quickly and safely.

If you encounter any issues during checkout, our support team is here to help.

Shipping
How long does delivery take? Plus

Delivery usually takes 5 to 14 business days after your order has been shipped.

Shipping times may vary slightly depending on your location and local customs processing.

Once your order is dispatched, you'll receive a tracking number to follow your shipment in real time.

How do I track my order? Plus

Once your order is confirmed and shipped, a tracking number will be emailed to you within 1–2 business days. You can use the tracking link to follow your delivery status in real time.

If you haven’t received your tracking number after 2 business days, feel free to contact our support team.

Products
How can I check if the product is authentic? Plus

All genuine LemonBottle products come with a silver sticker featuring a QR code on the packaging. If you scan QR code it should lead you to the makesolutions.kr/ website and confirm the authenticity. Any other websites are not genuine. If you have any doubts, feel free to contact us with a photo of the product and we’ll be happy to assist. View Authenticity Guide

Where is LemonBottle registered? Plus

LemonBottle products are officially registered and available in multiple countries, including:

United Kingdom, European Union, United States, Canada, Russia, China, Japan, Saudi Arabia

For specific registration or documentation requests, please contact us directly.

Are LemonBottle products safe? Plus

Yes, LemonBottle products are formulated with natural, skin-friendly ingredients and are widely used by professionals in over 80 countries. They are known for delivering visible results with minimal discomfort or side effects when used correctly. Always follow official protocols and guidelines for best results and safety.

Is there any downtime after treatment? Plus

LemonBottle products are designed to deliver visible results with minimal to no downtime.

To ensure best results, we recommend following post-treatment care guidelines and avoiding heat, alcohol, or intense exercise for 24 hours.